FAQS

FREQUENTLY ASKED QUESTIONS

FAQs

FREQUENTLY ASKED QUESTIONS

In compliance with the government’s mandate, we can only accept bookings from Frequent Independent Travelers (FITs), Overseas Filipino Workers (OFWs), health workers, residents, and corporations for quarantine purposes.

Astoria Plaza is NOT an accredited COVID-19 isolation facility. Our hotel is only allowed to accept bookings from guests who are awaiting their RT-PCR test results. Once the test results are released, all quarantine guests are accommodated by the Bureau of Quarantine (BOQ) and the Department of Health (DOH).

Astoria Plaza is a world-class hotel that is certified by the Department of Tourism for passing qualifications and standards as a quarantine hotel facility. It also received special recognitions like the 2021 and 2020 Traveler’s Choice Awards from TripAdvisor. You may view our full list of recognitions here: www.astoriaplaza.com/about/

Astoria Plaza is located at 15 J. Escriva Drive, Ortigas Business District, Pasig City, Metro Manila 1600.

To avail of our special offers, you may contact our Reservations or Sales Office directly via the contact details indicated on the promo post. Specify the promo you wish to avail of, and they will send you the complete details.

You may check the availability of dates by clicking the ‘Book Now’ button on the home page section of this website. Make sure to click the ‘Check In’ and ‘Check Out’ boxes at the top of room offers to select your preferred dates of stay.

To book your stay, just click the ‘Book Now’ button on the home page section of this website. You may also get in touch with our Reservations Office at + +63 917-889-8277, or via email at rsvn@astoriaplaza.com.

For corporate rates, you may reach out to our Sales Team via email at sales@astoriahotelsandresorts.com.

If you are an Astoria Vacation and Leisure Club, Inc. (AVLCI) member, please contact their Customer Service Department at (02) 8401-2721, (+63) 917-5318-574, (+63) 908-8727-893 (+63) 908-8741-696, or customerservice@avlci.com, or you may visit www.avlci.com/contact-us/.

A minimum stay of 9 nights is required per booking.

Only single up to double room occupancy is allowed. Couples or family members who share the same household may be allowed in double or twin occupancy rooms.

Feel free to check our top-notch amenities here: www.astoriaplaza.com/amenities/

All guests are entitled to free Wi-Fi access for multiple devices.

For quarantine guests, you may request a copy of our full board menu with our Reservations Office at +63 917-889-8277 or via email at rsvn@astoriaplaza.com.

Yes, we do offer pickup and delivery services. You may check our full digital menu and order directly at bit.ly/AHR-Gourmet. Should you have inquiries or special requests, contact our team through the contact details provided on our e-commerce site.

Yes, we do offer airport transfers. For us to accommodate your request, directly contact our Reservations Team at rsvn@astoriaplaza.com at least a week before arrival. Thank you.

Please contact our Front Desk directly. Our rooms will be cleaned daily, so your item has been likely found and stored properly by our Housekeeping Team.

For a safe and hassle-free trip, make sure to visit our New Normal page for a step-by-step guide on how to travel to Metro Manila. You may click this link for more details: www.astoriaplaza.com/new-normal/

Our Fearless Frontliners sanitize each area of the hotel, including our pool, spa, and gym. We make use of medical-grade solutions and state-of-the-art disinfecting equipment, such as UV light machines and steam vacuums, to kill viruses and bacteria.

Our standard check-in time is at 2PM.

Our standard check-out time is at 12PM.

Booking cancellations must be made at least 7 days prior to your scheduled stay. Cancellations made less than 7 days before your arrival and no-shows are non-refundable.